Return & Refund Policy
At Salvador, each candle is made to order with care. Because of the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging
We will gladly offer a replacement or refund at no additional cost.
Returns & Exchanges
Due to the made-to-order nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Minor variations in appearance
Refunds
If approved, refunds will be issued to your original payment method within 5–10 business days.
Lost Packages
If your package is lost in transit, please contact us. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact
For any questions, please contact us at:
salvadorfragranceco@email.com