Shipping policy

SHIPPING POLICY

Shipping Policy

How your order ships

Our products ship in two ways, so an order that includes both will arrive in separate packages, possibly with separate tracking.

Fragrances and home fragrance from our partner brands (perfumes, colognes, gift sets, body mists, room sprays, wax melts, reed diffusers and incense) are shipped directly to you by our fulfillment partners in the United States through Shopify Collective.

Flor de Izote candle is made to order and shipped separately.

Processing and delivery times

Partner-brand items. Orders are processed on business days. Orders placed late on a Friday, over a weekend or on a holiday are processed the next business day. Available shipping options, prices and estimated delivery times are shown at checkout once you enter your address.

Flor de Izote candle. Orders are processed within 2 to 3 business days. Once shipped, please allow 2 to 3 business days for delivery within the United States, for a total estimated delivery time of 4 to 6 business days from the date of purchase.

You will receive an email with tracking information as soon as each package ships. Delivery times are estimates and can be affected by the carrier, the shipping method you choose, your destination, weather and other factors outside our control.

Where we ship

We ship to the United States, Canada and many international destinations. Available destinations, shipping options and prices are shown at checkout.

International orders

International delivery times vary by destination. Customers are responsible for any customs duties, taxes or import fees charged on delivery.

Address changes

Because orders are picked and shipped by our fulfillment partners, an address can only be changed before the order is processed. If you spot a mistake, email us immediately and we will do our best. Please check your address carefully at checkout.

Undeliverable packages

If a package cannot be delivered to the address provided and is returned to the sender, we will contact you to arrange a solution.

Package not received

If tracking shows delivered but you have not received your package, or tracking has not updated for several days, email us at salvadorfragranceco@gmail.com with your order number and we will follow up with the carrier.

Damaged or lost orders

If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date at salvadorfragranceco@gmail.com and we will make it right. See our Return & Refund Policy for details.