Fragrance Shipping & Returns

This page covers our designer, niche and Arabic perfumes and colognes, gift sets and body mists, and our home fragrance from partner brands: room sprays, wax melts, reed diffusers and incense. These items are shipped directly to you by our fulfillment partners through Shopify Collective, so their shipping and return process differs from our Flor de Izote candle. For candle orders, please see our Candle Return & Refund Policy. If your order contains both, each item follows the policy for its type, and the items may ship in separate packages.

Shipping

Where we ship

These orders ship from our fulfillment partners in the United States to the United States, Canada and many international destinations. Available shipping options, prices and estimated delivery times are shown at checkout once you enter your address.

Processing and tracking

Orders are processed on business days. Orders placed late on a Friday, over a weekend or on a holiday are processed the next business day.
You will receive an email with tracking information as soon as your order ships.
Delivery time depends on the carrier, the shipping method you choose and your destination, and can be affected by weather and carrier delays outside our control.

International orders

Delivery times vary by destination. Customers are responsible for any customs duties, taxes or import fees charged on delivery.

Address changes

Because your order is picked and shipped by our fulfillment partners, an address can only be changed before the order is processed. If you spot a mistake, email us immediately and we will do our best. Please check your address carefully at checkout.

Package not received

If tracking shows delivered but you have not received your package, or tracking has not updated for several days, email us at salvadorfragranceco@gmail.com with your order number and we will follow up with the carrier.

Returns & Refunds

Return window and condition

You may request a return within 15 days of delivery.
For health and hygiene reasons, items must be unopened and unused, in their original packaging. Opened, sprayed, burned or used items cannot be returned.

How to return an item

Email us at salvadorfragranceco@gmail.com with your order number and the item(s) you want to return.
We will open the return, and a prepaid return label will be emailed to you, usually within about 2 business days. You will not be charged for return postage on an approved return.
Pack the item securely and ship it using the label. Please do not send anything back before you receive the label.

Refunds

Once your returned item has been received and processed, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear on your statement.
If your return includes several items and only some are accepted, you are refunded for the accepted items.
If a returned item does not meet the conditions above, the return may be declined and we will let you know.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, email us within 7 days of delivery with your order number and clear photos of the item and its packaging, including the shipping box. We will arrange a replacement or a refund.